Additional resources

Free hotline support

Hong Kong Red Cross – COVID Support Hotline

Provide one-stop information on COVID and hotline support for individuals who are affected by the pandemic

  • Service hours: Monday – Sunday, 10am – 10pm
  • Available in Cantonese and English
  • Hotline: 3628 1185


Joyful Mental Health Foundation – Emotional Support Hotline Service

Provide information about mood disorder and hotline support and access to individuals in need of support, answered by trained staff and volunteers.

  • Service hours: Mon – Fri: 10am – 1pm, 2 – 5pm; Sat: 10am – 1pm
  • Hotline: 2301 2303


The Social Welfare Department – Enquiry hotline

Provide 24-hour interactive hotline enquiry system, with support and referral service available during service hour provided by social workers.

  • Service hours: Mon – Fri: 9 am – 5pm; Sat: 9 – 12nn
  • Hotline: 2343 2255


Mental Health Association Hong Kong – Hotline support

Hotline emotional support provided by professional social workers

  • Service hours: Mon, Tue, Wed, Fri: 9am – 5pm; Thu: 2 – 10pm
  • Hotline: 9851 0854


Chinese YMCA of Hong Kong – Hotline psychological support

Provide a 40-minute hotline psychological support by a counsellor for individuals who are affected by the pandemic. Prior Appointment is needed.

Book an appointment:


Hong Kong Christian Service – Shall We Talk Emotional Support Service
Hotline emotional support provided by registered social workers.
Book an appointment: 5724 0720 on Mon – Fri: 10:00-22:00 ( Usually replies after 2 working days)
Service Hour: Mon-Sat: 10am-12am


Hong Kong Family Welfare Society – Well-being and general COVID support hotline
Provide psychological support, COVID-related and health information and referral services if needed.
Hotline: 2130 0099
Service Period: 1 March 2022 – 31 May 2022
Service Hours: Mon-Sat: 10am – 7pm (except public holidays)


24-hour hotline counselling services

  • The Samaritans (Multilingual): 2896 0000
  • Samaritan Befrienders Hong Kong 24-hour hotline (Cantonese only): 2389 2222
  • Caritas Family Crisis Support Centre 24-hour (Cantonese only): 18288
  • Suicidal Prevention Service 24-hour hotline: 2382 0000
  • Suicidal Prevention Service hotline for elderly: 2382 0881
  • Other hotlines services: 


Online support

Samaritan Befrienders Hong Kong – Chatpoint

Online chatroom support for individuals who are experiencing emotional distress, available in Chinese.

  • Service hour: Mon – Fri: 4pm – 1am; Sat, Sun and PH: 8pm – 1am


Open up

Online counselling services for individuals aged 35 or below, available in Chinese and English, 24-hour


Hong Kong Red Cross – ‘Shall We Talk’ Psychological Support Service

Psychological support services provided by trained staff or volunteers supervised by a clinical psychologist for anyone who is affected by the pandemic


HKU Department of Psychiatry – Headwind

Free online support services (website only available in Cantonese)

  • Target: Individuals who need emotional support
  • Service registration: complete the form here


Richmond Fellowship of Hong Kong – JUSTBOT

Provide mental health information and self-assessment, available in Chinese


Jockey Club Mental Wellness Project for Women

Provide online emotional support, resources on women’s mental health, and early intervention for women who are experiencing mild to moderate mood disturbance

Online emotional support platform

  • Provide immediate support and information enquiries by staff
  • Service hour: Monday, Friday: 2:30 – 4:30 PM; Wednesday: 9:30 – 11:30 AM

Remote counselling sessions

  • Target: women aged between 18-64
  • Experiencing mild to moderate symptoms of mood disturbance, and are not currently receiving other psychological support services from other organisations


Other free/low-cost mental health services

HELP for Domestic Worker – MeHeal support Programme

Provide support for domestic workers who requires counselling services.


Hong Kong Society of Counseling and Psychology (HKSCP) – Free Counseling Hotline Hotline information

Provide free counselling for students and parents who are experiencing academic and/or emotional distress, available in Cantonese and English.


New Life Psychiatric Rehabilitation Association (NLPRA) – eGPS 

Provide guided self-help intervention for individuals with low intensity mental health conditions (such as anxiety and depression), psychoeducation group and psychotherapy group


NLPRA – Financial subsidies for the needy mentally-ill
Subsidise low income users to receive psychiatric services and psychological services in private practice

  • Target: Hong Kong residents with financial difficulties who are currently on the new case waitlist for public psychiatric services
  • Enquiries hotline: 3552 5286
  • Email: [email protected] 
  • Link:


Joyful Mental Health Foundation – Professional Counseling Services

Provide low-cost counselling services for individuals who seek appropriate solutions


ReSource: The Counselling Centre

A multicultural counselling centre in Central that offers confidential counselling on a range of issues available in English, Cantonese, Putonghua, Russian, Hindi, Marathi and Marwadi languages.


St. John’s Cathedral – Counselling Service

Provides affordable counselling services to individuals, families, couples, schools and corporations


Chinese YMCA of Hong Kong

Online Counselling: Provide low-cost online counselling sessions for individuals who are struggling

Email emotional support: Provide email emotional support by counsellors

Email: [email protected]


Other online resources

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