Work With Us - MIND HK

What is iACT Service?

Improving Access to Community Therapies (iACT®) is one of the services from Mind HK. Trained Wellbeing Practitioners will offer initial assessment and early intervention for people dealing with mild to moderate symptoms of depression, anxiety, or other emotional difficulties.

The service includes 6-8 sessions of low-intensity psychological support, the flexibility of the service allows individuals to receive free and timely support when needed.

Am I eligible for iACT service?

If you’re aged between 18 – 65 and are facing some emotional challenges, we would like to invite you to take an online assessment for us to gain a better understanding of your current emotional struggles.

If you’re eligible, we’ll get you connected with a Wellbeing Practitioner within two weeks to sort out the next steps.

What is the fee structure for iACT service?

To ensure our services remain sustainable and accessible to all, we utilise a sliding scale fee model based on household income starting 1 June 2026. Sessions range from free of charge to HK$ 150 – HK$ 300, as detailed in the table below.

By contributing what you can, you directly support the longevity of our iACT services. These fees sustain Mind HK’s vital work, ensuring our support remains available for those who need it most. Furthermore, your contribution fuels our broader mission, including school-based programmes, mental health training, and essential awareness campaigns across the city.

Monthly Household Income	Fee Per Session
≤ HK$ 20,000	Free
HK$ 20,001 – HK$ 40,000	HK$ 150
>HK$ 40,000	HK$ 300

*To ensure fairness and the proper allocation of resources, we conduct occasional random checks to verify that assigned fee levels remain aligned with our users’ current financial circumstances.

**You may also choose to receive services provided by a Trainee Wellbeing Practitioner or an Alumni Wellbeing Practitioner. The fees will be waived, and the wait time may be longer.

Can I request a refund after a payment has been made?

All payments made are non-refundable. If you are facing special circumstances, please let us know. We may consider a refund on a case-by-case basis depending on your specific situation.

Are there alternative options for those who fall outside the income criteria but still require free support?

Yes. In addition to income-based waivers, you may choose to receive support from a Trainee Wellbeing Practitioner or an Alumni Wellbeing Practitioner volunteer. In these instances, fees are waived, though wait times may be longer.

Can I reschedule my appointment if I cannot attend?

You may reschedule your appointment up to two times during your service period. Please note that all changes must be made at least two working days prior to your scheduled session.

Can I choose to end the service at any time?

Yes, you may choose to discontinue the service at any time.

How can I prepare for my sessions if I am enrolled in the iACT service?

The service runs for about 3 months and includes 6-8 support sessions, tailored to your needs.

We encourage you to attend all sessions and actively practice the tips and exercises provided by your Wellbeing Practitioner.

Will my conversation with the Wellbeing Practitioner be kept confidential?

We take your privacy seriously. Your chats with the Wellbeing Practitioner are confidential.

We won’t share any of your info unless you’ve provided consent or if there are risks detected.

I'm going through a tough time and feel like I need support right away. Is this service a good fit for me?

This programme isn’t suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

If you’re having thoughts of suicide or self-harm, this programme might not meet your needs, so please seek help right away. You can check out Mind HK’s “Find Help Now” page for immediate information and services.

What qualifications do the Wellbeing Practitioners at Mind HK have?

Most of our Wellbeing Practitioners have backgrounds in psychology or counselling and are passionate about mental health. They’ve gone through about 140 hours of intensive training and completed at least 120 hours of supervised clinical practice over 9 months to ensure the quality of service.

They’re trained by accredited local experts in the mental health field, including clinical psychologists, counselling psychologists, counsellors, and psychiatrists. Plus, we regularly check how effective our services are. All service outputs and performances are subject to consistent monitoring.