Donate
Find Help Now

Mind HK – Terms and Conditions (iACT Service)

Improving Access to Community Therapies (iACT) Terms and Conditions

Terms and Conditions 條款與細則

1.退款政策  Refund Policy

所有支付予香港心聆(Mind HK)的費用概不退款，這些費用將用於支持行政程序，並資助香港心聆的各項心聆健康推廣工作。若你遇到個人困難或特殊情況，請告知我們，我們可在其全權及絕對酌情下，根據實際需要考慮作出全額或部分退款。香港心聆就任何退款申請所作出的決定均為最終決定。

All payments made to Mind HK are non-refundable. These payments are applied towards administrative costs and directly funding Mind HK’s diverse mental health initiatives. However, if you are experiencing personal hardship or there are other exceptional circumstances, please let us know. We may, at our sole and absolute discretion, consider a full or partial refund on a case-by-case basis depending on your specific circumstances. Mind HK’s decision on refund requests shall be final.

 

2.更改預約 Rescheduling Appointments你可在原定會談日期前至少兩個工作日提出內更改預約，整個治療過程最多可更改兩次。如你未能於會談日期前至少兩個工作日通知我們而缺席會談，該次會談費用（如適用）將[被收取／不予退款]。

You may reschedule your appointment up to two times during your service period. Any changes must be made at least two working days before the scheduled session. If you fail to attend a scheduled session without providing two working days’ prior notice, the session fee (if applicable) shall be [charged / forfeited]. 

 

3.更改服務/收費 模式 Changing Your Service Option/ Payment Module

你可隨時申請撤換至其他服務收費模式，我們會為你重新配對適合的心理健康主任，有可能導致額外的等候時間。

You may change the payment module at any time, but this may result in a change of practitioner or a longer waiting time. 

你可根據需要隨時更改服務模式，但這可能導致需要更換你的心理健康主任或延長輪候時間。

You may change your service option at any time, but this may result in a change of Wellbeing Practitioner or a longer waiting time.

 

4.終止服務 Terminating Sessions

你可選擇隨時終止服務。若發生以下情況，香港心聆保留立即暫停或終止服務的權利：(a) 你違反本條款的任何內容，或 (b) 你對香港心聆員工或心理健康主任做出辱罵、威脅或干擾性的行為。

You can choose to terminate your sessions at any time. Mind HK reserves the right to suspend or terminate your sessions immediately if (a) you breach any of these terms or (b) you engage in behaviour that is abusive, threatening or disruptive to Mind HK personnel or Wellbeing Practitioners. 

 

5.服務內容 Service Context

1. 心聆精神健康香港有限公司（香港心聆）透過社區心活指南（iACT®）計劃提供的服務並非旨在提供針對任何特定個案或患者的醫療建議、診斷或治療，不應以之代替專業醫療建議、診斷或治療。就你透過社區心活指南（iACT®）計劃得悉的任何特定心理健康服務、測試、程序、建議、療法、觀點或其他資訊，香港心聆及其員工或心理健康主任均不應被視為認可該等服務或資訊，或就該等服務或資訊的可用性或質素作任何保證。你個人完全負責對任何心理健康服務提供者的評估和選擇。

 

2. 香港心聆不保證所提供的資訊和服務能滿足你的特定健康或醫療需求。你需諮詢你的醫生或其他醫療專業人士，以了解你可能患有的任何疾病。香港心聆不對使用本服務所產生的任何依賴承擔任何責任。

 

3. 在法律允許的最大範圍內，香港心聆以及其員工、董事、或顧問對於你使用或誤用或依賴本服務所帶來的任何直接、間接、附帶或相應的損失、損害、健康問題或其他後果不承擔任何責任。為免生疑義，這些條款並不排除或限制根據香港法律不得予以排除或限制的任何責任。在任何情況下，香港心聆就本條款有關所承擔的全部責任總額，均不應超過你於有關索償提出前六（6）個月內已支付予香港心聆的服務費用總額。

 

4. 你同意就以下事項對香港心聆以及其員工、董事、或顧問進行賠償並使其免受損害：因以下原因引起的或與之相關的任何及所有索賠、責任、損失、損害、費用和開支：(a) 你違反本條款；(b) 您濫用本服務；或 (c) 任何第三方因你在使用本服務期間或與本服務相關的行為而提出的索賠。

 

5. 使用這些服務即表示你同意這些條款，承認其限制性並承擔尋求專業建議的責任。這些條款和條件受香港法律管轄並按其解釋。香港法院對因本條款及／或根據本條款所提供的服務而引起或與之有關的任何爭議，具有專屬司法管轄權。

 

6. 請在確認報名前細閱讀香港心聆的社區心活指南（iACT®）計劃報名表格。我們將根據適用的資料保護及隱私相關法律法規，處理我們所收到的的個人資料。有關我們如何處理個人資料的更多資訊，請參閱我們的資料隱私政策，詳見：https://www.mind.org.hk/privacypolicy/。

 

1. The low-intensity psychological intervention offered under the iACT® (Improving Access to Community Therapies) programme, administered by Mind HK, is not intended to provide medical advice, diagnosis, or treatment for any specific case or patient. It should not serve as a substitute for professional medical advice, diagnosis, or treatment. Regarding any specific mental health services, tests, procedures, recommendations, therapies, opinions, or other information obtained through the iACT® programme, neither Mind HK nor its personnel or Wellbeing Practitioners endorse or guarantee the availability or quality of such services or information. Service users are solely responsible for evaluating and selecting mental health service providers. 

2. Mind HK does not guarantee that the information and services provided will fulfil your specific health or medical requirements. You are advised to consult your doctor or other qualified medical professionals regarding any existing health conditions. Mind HK assumes no liability for any reliance on the use of this service.

3. To the maximum extent permitted by law, Neither Mind HK, nor their employees, board, or advisors shall be held liable for any direct, indirect, incidental or consequential loss, damage, health issues, or other consequences arising from the use, misuse, or reliance on this service. For the avoidance of doubt, nothing in these terms excludes or limits liability that cannot be excluded or limited under the laws of Hong Kong. In any event, Mind HK’s aggregate liability under or in connection with these terms shall not exceed the total fees paid by you in the 6 months preceding the relevant claim. 

4. You agree to indemnify and hold harmless Mind HK and their employees, board or advisors from and against any and all claims, liabilities, losses, damages, costs and expenses arising out of or related to (a) your breach of these terms, (b) your misuse of this service or (c) any third-party claim arising from your conduct during or in connection with the service. 

5. By using this service, you agree to these terms and acknowledge their limitations, and you remain fully responsible for seeking professional advice. These terms and conditions are governed by and interpreted in accordance with the laws of Hong Kong. The Hong Kong courts have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and/or the services provided under them. 

6. Please read Mind HK’s iACT® service enrollment form carefully before confirming your registration. We will process personal data that is provided to us in compliance with applicable laws and regulations relating to data protection and privacy. Further information about how we handle personal data can be found in our data privacy policy available at: https://www.mind.org.hk/privacypolicy/.  

Instagram Facebook-f Linkedin

What is iACT Service?

Improving Access to Community Therapies (iACT®) is one of the services from Mind HK. Trained Wellbeing Practitioners will offer initial assessment and early intervention for people dealing with mild to moderate symptoms of depression, anxiety, or other emotional difficulties.

The service includes 6-8 sessions of low-intensity psychological support, the flexibility of the service allows individuals to receive free and timely support when needed.

If you’re aged between 18 – 65 and are facing some emotional challenges, we would like to invite you to take an online assessment for us to gain a better understanding of your current emotional struggles.

If you’re eligible, we’ll get you connected with a Wellbeing Practitioner within two weeks to sort out the next steps.

To ensure our services remain sustainable and accessible to all, we utilise a sliding scale fee model based on household income starting 1 June 2026. Sessions range from free of charge to HK$ 150 – HK$ 300, as detailed in the table below.
By contributing what you can, you directly support the longevity of our iACT services. These fees sustain Mind HK’s vital work, ensuring our support remains available for those who need it most. Furthermore, your contribution fuels our broader mission, including school-based programmes, mental health training, and essential awareness campaigns across the city.
Monthly Household Income Fee Per Session
≤ HK$ 20,000 Free
HK$ 20,001 – HK$ 40,000 HK$ 150
>HK$ 40,000 HK$ 300
*To ensure fairness and the proper allocation of resources, we conduct occasional random checks to verify that assigned fee levels remain aligned with our users’ current financial circumstances.
**You may also choose to receive services provided by a Trainee Wellbeing Practitioner or an Alumni Wellbeing Practitioner. The fees will be waived, and the wait time may be longer.

All payments made are non-refundable. If you are facing special circumstances, please let us know. We may consider a refund on a case-by-case basis depending on your specific situation.

Yes. In addition to income-based waivers, you may choose to receive support from a Trainee Wellbeing Practitioner or an Alumni Wellbeing Practitioner volunteer. In these instances, fees are waived, though wait times may be longer.

You may reschedule your appointment up to two times during your service period. Please note that all changes must be made at least two working days prior to your scheduled session.

Yes, you may choose to discontinue the service at any time.

The service runs for about 3 months and includes 6-8 support sessions, tailored to your needs.

We encourage you to attend all sessions and actively practice the tips and exercises provided by your Wellbeing Practitioner.

We take your privacy seriously. Your chats with the Wellbeing Practitioner are confidential.

 

We won’t share any of your info unless you’ve provided consent or if there are risks detected.

This programme isn’t suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

 

If you’re having thoughts of suicide or self-harm, this programme might not meet your needs, so please seek help right away. You can check out Mind HK’s “Find Help Now” page for immediate information and services.

Most of our Wellbeing Practitioners have backgrounds in psychology or counselling and are passionate about mental health. They’ve gone through about 140 hours of intensive training and completed at least 120 hours of supervised clinical practice over 9 months to ensure the quality of service.

 

They’re trained by accredited local experts in the mental health field, including clinical psychologists, counselling psychologists, counsellors, and psychiatrists. Plus, we regularly check how effective our services are. All service outputs and performances are subject to consistent monitoring.

Who is suitable for participating in this programme?

This programme welcomes anyone between the ages of 18 and 65 who may be feeling lost or facing emotional difficulties. Please note that this programme is not suitable for individuals diagnosed with severe or complex mental health conditions.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

After signing up, our Wellbeing Practitioner will contact you within two weeks to schedule a convenient time for a 45-minute conversation, either via video or phone call, according to your preference. During the conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Although the intervention procedure is mostly standardised, Wellbeing Practitioners will work flexibly with clients to address individual presenting problems and unique characteristics.

Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. This programme is not suitable for the situations mentioned above. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

Your conversations with the Wellbeing Practitioner are absolutely confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.
Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Yes, it is necessary to book an appointment in advance by filling out the form. Additionally, you can select one of the five stores yourself. We will allocate clients to different Wellbeing Practitioners based on their chosen location.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

What private training does Mind HK provide?

Mind HK provides 4 themes of mental health training, including: Supporting Self, Supporting Others, Family Wellbeing and DEI (Diversity, Equity and Inclusion).

 

Check out the brochure here for more information.

Mind HK provides a wide range of standardised mental health training, which can be tailored to different circumstances. Chat with our team to explore more! 

Our trainers come from a diverse, accredited pool of clinically experienced professionals. Check out our trainers’ biographies here.

Yes, the Mental Health First Aid class of Mind HK is internationally accredited by the MHFA International. The content and certification is delivered by trainers certified from the Mental Health Association of Hong Kong. You can find out our trainers accreditation here.

We are here to support your mental health education journey! Reach out to us and chat with our team.

Mind HK – Terms and Conditions (iACT Service)

Improving Access to Community Therapies (iACT)
Terms and Conditions

Terms and Conditions 條款與細則

1.退款政策  Refund Policy

所有支付予香港心聆(Mind HK)的費用概不退款，這些費用將用於支持行政程序，並資助香港心聆的各項心聆健康推廣工作。若你遇到個人困難或特殊情況，請告知我們，我們可在其全權及絕對酌情下，根據實際需要考慮作出全額或部分退款。香港心聆就任何退款申請所作出的決定均為最終決定。

All payments made to Mind HK are non-refundable. These payments are applied towards administrative costs and directly funding Mind HK’s diverse mental health initiatives. However, if you are experiencing personal hardship or there are other exceptional circumstances, please let us know. We may, at our sole and absolute discretion, consider a full or partial refund on a case-by-case basis depending on your specific circumstances. Mind HK’s decision on refund requests shall be final.

 

2.更改預約 Rescheduling Appointments你可在原定會談日期前至少兩個工作日提出內更改預約，整個治療過程最多可更改兩次。如你未能於會談日期前至少兩個工作日通知我們而缺席會談，該次會談費用（如適用）將[被收取／不予退款]。

You may reschedule your appointment up to two times during your service period. Any changes must be made at least two working days before the scheduled session. If you fail to attend a scheduled session without providing two working days’ prior notice, the session fee (if applicable) shall be [charged / forfeited]. 

 

3.更改服務/收費 模式 Changing Your Service Option/ Payment Module

你可隨時申請撤換至其他服務收費模式，我們會為你重新配對適合的心理健康主任，有可能導致額外的等候時間。

You may change the payment module at any time, but this may result in a change of practitioner or a longer waiting time. 

你可根據需要隨時更改服務模式，但這可能導致需要更換你的心理健康主任或延長輪候時間。

You may change your service option at any time, but this may result in a change of Wellbeing Practitioner or a longer waiting time.

 

4.終止服務 Terminating Sessions

你可選擇隨時終止服務。若發生以下情況，香港心聆保留立即暫停或終止服務的權利：(a) 你違反本條款的任何內容，或 (b) 你對香港心聆員工或心理健康主任做出辱罵、威脅或干擾性的行為。

You can choose to terminate your sessions at any time. Mind HK reserves the right to suspend or terminate your sessions immediately if (a) you breach any of these terms or (b) you engage in behaviour that is abusive, threatening or disruptive to Mind HK personnel or Wellbeing Practitioners. 

 

5.服務內容 Service Context

1. 心聆精神健康香港有限公司（香港心聆）透過社區心活指南（iACT®）計劃提供的服務並非旨在提供針對任何特定個案或患者的醫療建議、診斷或治療，不應以之代替專業醫療建議、診斷或治療。就你透過社區心活指南（iACT®）計劃得悉的任何特定心理健康服務、測試、程序、建議、療法、觀點或其他資訊，香港心聆及其員工或心理健康主任均不應被視為認可該等服務或資訊，或就該等服務或資訊的可用性或質素作任何保證。你個人完全負責對任何心理健康服務提供者的評估和選擇。

 

2. 香港心聆不保證所提供的資訊和服務能滿足你的特定健康或醫療需求。你需諮詢你的醫生或其他醫療專業人士，以了解你可能患有的任何疾病。香港心聆不對使用本服務所產生的任何依賴承擔任何責任。

 

3. 在法律允許的最大範圍內，香港心聆以及其員工、董事、或顧問對於你使用或誤用或依賴本服務所帶來的任何直接、間接、附帶或相應的損失、損害、健康問題或其他後果不承擔任何責任。為免生疑義，這些條款並不排除或限制根據香港法律不得予以排除或限制的任何責任。在任何情況下，香港心聆就本條款有關所承擔的全部責任總額，均不應超過你於有關索償提出前六（6）個月內已支付予香港心聆的服務費用總額。

 

4. 你同意就以下事項對香港心聆以及其員工、董事、或顧問進行賠償並使其免受損害：因以下原因引起的或與之相關的任何及所有索賠、責任、損失、損害、費用和開支：(a) 你違反本條款；(b) 您濫用本服務；或 (c) 任何第三方因你在使用本服務期間或與本服務相關的行為而提出的索賠。

 

5. 使用這些服務即表示你同意這些條款，承認其限制性並承擔尋求專業建議的責任。這些條款和條件受香港法律管轄並按其解釋。香港法院對因本條款及／或根據本條款所提供的服務而引起或與之有關的任何爭議，具有專屬司法管轄權。

 

6. 請在確認報名前細閱讀香港心聆的社區心活指南（iACT®）計劃報名表格。我們將根據適用的資料保護及隱私相關法律法規，處理我們所收到的的個人資料。有關我們如何處理個人資料的更多資訊，請參閱我們的資料隱私政策，詳見：https://www.mind.org.hk/privacypolicy/。

 

1. The low-intensity psychological intervention offered under the iACT® (Improving Access to Community Therapies) programme, administered by Mind HK, is not intended to provide medical advice, diagnosis, or treatment for any specific case or patient. It should not serve as a substitute for professional medical advice, diagnosis, or treatment. Regarding any specific mental health services, tests, procedures, recommendations, therapies, opinions, or other information obtained through the iACT® programme, neither Mind HK nor its personnel or Wellbeing Practitioners endorse or guarantee the availability or quality of such services or information. Service users are solely responsible for evaluating and selecting mental health service providers. 

2. Mind HK does not guarantee that the information and services provided will fulfil your specific health or medical requirements. You are advised to consult your doctor or other qualified medical professionals regarding any existing health conditions. Mind HK assumes no liability for any reliance on the use of this service.

3. To the maximum extent permitted by law, Neither Mind HK, nor their employees, board, or advisors shall be held liable for any direct, indirect, incidental or consequential loss, damage, health issues, or other consequences arising from the use, misuse, or reliance on this service. For the avoidance of doubt, nothing in these terms excludes or limits liability that cannot be excluded or limited under the laws of Hong Kong. In any event, Mind HK’s aggregate liability under or in connection with these terms shall not exceed the total fees paid by you in the 6 months preceding the relevant claim. 

4. You agree to indemnify and hold harmless Mind HK and their employees, board or advisors from and against any and all claims, liabilities, losses, damages, costs and expenses arising out of or related to (a) your breach of these terms, (b) your misuse of this service or (c) any third-party claim arising from your conduct during or in connection with the service. 

5. By using this service, you agree to these terms and acknowledge their limitations, and you remain fully responsible for seeking professional advice. These terms and conditions are governed by and interpreted in accordance with the laws of Hong Kong. The Hong Kong courts have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and/or the services provided under them. 

6. Please read Mind HK’s iACT® service enrollment form carefully before confirming your registration. We will process personal data that is provided to us in compliance with applicable laws and regulations relating to data protection and privacy. Further information about how we handle personal data can be found in our data privacy policy available at: https://www.mind.org.hk/privacypolicy/.