How can other people help? 

This section is for friends or family who wish to support someone who is hoarding. 

You may feel very worried if you think someone you care about is hoarding. It may feel difficult to know how to talk to them about it, especially if they disagree with you about whether they are hoarding. 

You might have already tried to offer support, but found that the person you’re worried about is unwilling or unable to accept help. This can be really difficult, worrying or frustrating. 

In fact there are lots of helpful things you can do. This section has some suggestions for ways you can support them while also looking after your own wellbeing. 

  • Let them know you are there. One of the most important things you can do is let the person you’re worried about know that you care and can help them find support when they are ready. 
  • Respect their decisions. Most people have some attachment to things they own. You might not understand why your loved one keeps particular things, but try to remember that the items they hoard feel important to them (even if they don’t seem valuable to you). For example, try to avoid describing them as junk or  rubbish. 
  • Don’t take over. It’s understandable to want to help them improve things. But if you try to take charge, they might shut you out and not accept any help at all. For example, don’t touch or move things without their permission. 

“I would like some help in working out how to store things to make more room, and in sorting out what to get rid of but past bad experiences put me off asking friends or family for help.” 

  • Be gentle – you can’t force someone to change their behaviour. Trying hard to persuade, trick or force someone into clearing up or throwing things away is unlikely to help them change in the long-term and could make them withdraw from you. 
  • Think carefully about gifts, as it may be unhelpful to introduce new items into their home. If you want to give them a gift, it could help to think of alternatives like going  for a meal or day out. Try to be understanding if they get rid of something you’ve given them, even if this feels hurtful, as it might be part of them making progress. 
  • Help them to seek treatment and support. For example, you could encourage them to use the Clutter Image Rating to help them talk to their doctor.
  • Don’t pressure them to let you into their home. They might feel really anxious about having visitors, so it’s important not to take it personally if they don’t want you to  come in. If you’d like to spend time together, it might help to consider other places you could meet instead. 

“I stopped asking people round as I was ashamed and it caused me a lot of guilt that I was not hosting family meals. My family wanted to “help” by turning up with bin bags but this caused more upset.” 

  • If you live together, it might help to give them time alone to sort things out. Some  people find it easier to do this without someone else there. 
  • Try to be patient. Once someone seeks help with hoarding, it can still take a long  time before they are ready to make changes. 
  • Help them celebrate successes, such as clearing a small area. They might feel  very anxious about what’s left to do, so it could help if you encourage them to notice their achievements. You could also remind them to take things one step at a time. 

“I feel that my mum is at risk in the event of a fire or if she has a medical emergency. The simple daily tasks that we all take for granted (getting into bed, cooking a meal, going up the stairs) are all made more difficult (and dangerous) by the amount of stuff in her home, and her attachment to it.” 

  • Set limits for yourself. It can be really difficult if you’re supporting someone who doesn’t feel they are hoarding, or doesn’t want to seek help. It’s important to consider what help you feel able to offer and set limits.
  • Try peer support. Some people find it really helpful to connect with others who are also supporting someone with hoarding. To find peer support, you could access Mind HK’s Community Directory to see what support there is or try online peer support such as OCD & Anxiety HK
  • Look after yourself. Supporting someone else can sometimes be difficult and stressful. It’s important to remember that your mental health is important too. You can find out more in our pages on coping when supporting someone else, managing stress and maintaining your wellbeing, and our hoarding useful contacts are there to support you too. 

“I am not able to stay with her and care for her or keep her company in the way I wish I could and want to. She is isolated, at risk and lonely and all I can do is visit (but not sit down anywhere) and watch as she becomes more vulnerable. I wish, more than  anything, that I could do more.” 

About forced clear-ups 

If you’re supporting someone who is hoarding, it’s understandable to want to help them clear up and to believe you might be doing them a favour if you clean and tidy things for them. But this is very unlikely to help in the long term and it could make things worse. 

Family members and carers sometimes believe they might be helping if they turn up without advance warning and without permission, or pay someone to tidy or declutter behind the person’s back. However, professionals who understand hoarding should never agree to make surprise visits, and should know that it’s unhelpful to tidy up against someone’s wishes.

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