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[PRESS RELEASE] Manulife Partners with Mind HK to Establish New Wellbeing Consultation Hub in Mong Kok

10/04/2026
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Manulife Partners with Mind HK to Establish
New Wellbeing Consultation Hub in Mong Kok

Free one-on-one, in-person mental health consultations to enhance community access to timely psychological support

(For Immediate Release, 9 April 2026) – Hong Kong – Manulife Hong Kong (“Manulife”) today announced an expansion of its long‑standing partnership with its strategic charity partner Mind HK, with the establishment of a new in-person Wellbeing Consultation Hub in Mong Kok, providing free one-on-one mental health consultations for adults in response to the community’s growing demand for accessible mental health support.

 

According to a survey previously conducted by Mind HK and Manulife, it is estimated that 36% of Hong Kong residents exhibited symptoms of mild to moderate depression, while 28% showed symptoms of mild to moderate anxiety. Despite this, only 3% of respondents indicated they would prioritize seeking professional psychological support, citing high service costs among the key barriers. The newly established Wellbeing Consultation Hub, fully supported by Manulife and operated by Mind HK, aims to deliver evidence-based and timely mental health support, underscoring Manulife’s continued focus to prioritize health and wellbeing as an integral component of holistic health.

 

Free one-on-one, in-person Wellbeing Check-in sessions empowering Hongkongers to take the first step in caring for their mental wellbeing
As part of the services available at the Wellbeing Consultation Hub, Mind HK will provide free, one-on-one, in-person mental health consultations through the “Manulife x Mind HK Free In-Person Wellbeing Check-in” initiative. Each session lasts approximately 45 minutes and is conducted by Mind HK’s trained iACT Wellbeing Practitioners for individuals in need. These sessions are designed to help participants better understand their mental health status and emotional needs. Following the consultation, the Wellbeing Practitioner may recommend community resources or, where appropriate, refer participants to low-intensity psychological interventions for further follow-up.

 

Effective immediately, members of the public may register to access this free service to gain greater awareness of their mental wellbeing. Face-to-face mental health consultations help foster trust and a sense of psychological safety, while enabling Wellbeing Practitioners to conduct more comprehensive assessments and provide more effective support through real-time observation. Participants may also opt for online consultations with Wellbeing Practitioners, with the service delivered through flexible formats to accommodate the busy pace of urban life.

 

“Caring for emotional wellbeing is an important first step towards holistic health. When we learn to listen to our inner selves and attend to our emotions, we are better equipped to care for our physical health, mental wellbeing and everyday lives,” said Celia Ling, Chief Marketing Officer of Manulife Hong Kong and Macau. “Through our long-term partnership with Mind HK, we hope to empower more members of the public to take that first step in seeking support when needed, and to work together to build a healthier and more resilient community.”

 

 

“Manulife x Mind HK Free In-Person Wellbeing Check-in” Program
Target participants: Hong Kong residents aged 18 to 65
Service languages: Cantonese/ English/ Mandarin
Location: Wellbeing Consultation Hub, Mong Kok (To protect personal privacy, the detailed address will be provided to successful participants upon confirmation)
Online Registration: Register here
More information and FAQs: Click here

 

 

Nearly 90% of past participants reported gaining practical skills, underscoring the value of community-based mental health support

A co-study previously conducted by Mind HK and Manulife revealed that while many members of the public experience varying degrees of emotional distress, only a small proportion proactively seek professional psychological support, highlighting the need to further strengthen community mental health support.

 

In response to the study, Mind HK organized a Wellbeing Check-in Day for Manulife, during which Wellbeing Practitioners provided eligible employees, as well as their family members or friends, with 45-minute, one-on-one mental health consultations offered in both in-person and online formats. Post-service surveys showed that nearly 90% of participants reported that the practical coping strategies shared during the consultations helped improve their mental health, while over 90% agreed that the sessions enhanced their awareness of their own mental wellbeing — demonstrating the tangible effectiveness of such services.

 

The newly established Wellbeing Consultation Hub, conveniently located in Mong Kok’s city centre, offers a high level of privacy and a supportive environment for the delivery of professional, one-on-one mental health consultations, addressing the community’s demand for accessible psychological support.

 

The initiative is aligned to the Manulife Longevity Institute, a global research, thought leadership, innovation, advocacy and community investment platform that aims to drive action to help people thrive at every age. The Wellbeing Consultation Hub contributes to this platform by providing sustainable and accessible mental health support to the community.

 

 

 

About Manulife Hong Kong and Macau
Manulife Hong Kong has been a trusted name for more than 125 years, while we have served the Macau market for nearly three decades. Since our operations began in Asia in 1897, we have grown into one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.

Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.

 

About Manulife
Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in our ambition to be the number one choice for customers, we operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, we had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. We trade as ‘MFC’ on the Toronto, New York, and Philippine stock exchanges, and under ‘945’ on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.

 

About Mind HK
Mind HK, officially known as Mind Mental Health Hong Kong Limited, is a registered charity under Section 88 of the Inland Revenue Ordinance (91/16471), established in 2017. Our mission is to ensure that no one faces a mental health problem alone. Through our work, we hope to improve awareness of mental health and mental health conditions, remove the associated stigma, and provide free psychological support to achieve the best mental health for all in Hong Kong. Together with the existing collaboration and research efforts, we are here to support Hong Kong in becoming a global leader and regional model for public mental health.

For more information about our work, vision, and mission, please visit our website: https://www.mind.org.hk/.

 

About iACT Wellbeing Practitioners
Mind HK’s iACT Wellbeing Practitioners are trained professionals who provide “low-intensity psychological support” for people experiencing mild to moderate emotional distress. All practitioners hold a bachelor’s degree, with most specializing in psychology or counselling. Each practitioner completes around 140 hours of intensive training and at least 120 hours of supervised clinical practice over 9 months. To ensure service quality, all practitioners receive regular supervision from recognised psychologists, providing safe and effective support for those in emotional distress.

 

-END-

 

HD photos: 
https://drive.google.com/drive/folders/1agzLrClxGG0J3gK0PZQJQ4FtdHWLPDR9?usp=sharing 

 

Media Contact:

Manulife (International) Limited

Crystal Tse / Yvonne Kwok

T: (852) 2510 3130／2510 5032

Crystal_ym_tse@manulife.com 

Yvonne_yy_kwok@manulife.com

 

Mind HK (YETI PR)

Crystal Yam

T: (852) 9460 0046

crystal.yam@goxip.com

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What is iACT Service?

Improving Access to Community Therapies (iACT®) is one of the services from Mind HK. Trained Wellbeing Practitioners will offer initial assessment and early intervention for people dealing with mild to moderate symptoms of depression, anxiety, or other emotional difficulties.

The service includes 6-8 sessions of low-intensity psychological support, the flexibility of the service allows individuals to receive free and timely support when needed.

If you’re aged between 18 – 65 and are facing some emotional challenges, we would like to invite you to take an online assessment for us to gain a better understanding of your current emotional struggles.

If you’re eligible, we’ll get you connected with a Wellbeing Practitioner within two weeks to sort out the next steps.

To ensure our services remain sustainable and accessible to all, we utilise a sliding scale fee model based on household income starting 1 June 2026. Sessions range from free of charge to HK$ 150 – HK$ 300, as detailed in the table below.
By contributing what you can, you directly support the longevity of our iACT services. These fees sustain Mind HK’s vital work, ensuring our support remains available for those who need it most. Furthermore, your contribution fuels our broader mission, including school-based programmes, mental health training, and essential awareness campaigns across the city.
Monthly Household Income Fee Per Session
≤ HK$ 20,000 Free
HK$ 20,001 – HK$ 40,000 HK$ 150
>HK$ 40,000 HK$ 300
*To ensure fairness and the proper allocation of resources, we conduct occasional random checks to verify that assigned fee levels remain aligned with our users’ current financial circumstances.
**You may also choose to receive services provided by a Trainee Wellbeing Practitioner or an Alumni Wellbeing Practitioner. The fees will be waived, and the wait time may be longer.

All payments made are non-refundable. If you are facing special circumstances, please let us know. We may consider a refund on a case-by-case basis depending on your specific situation.

Yes. In addition to income-based waivers, you may choose to receive support from a Trainee Wellbeing Practitioner or an Alumni Wellbeing Practitioner volunteer. In these instances, fees are waived, though wait times may be longer.

You may reschedule your appointment up to two times during your service period. Please note that all changes must be made at least two working days prior to your scheduled session.

Yes, you may choose to discontinue the service at any time.

The service runs for about 3 months and includes 6-8 support sessions, tailored to your needs.

We encourage you to attend all sessions and actively practice the tips and exercises provided by your Wellbeing Practitioner.

We take your privacy seriously. Your chats with the Wellbeing Practitioner are confidential.

 

We won’t share any of your info unless you’ve provided consent or if there are risks detected.

This programme isn’t suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

 

If you’re having thoughts of suicide or self-harm, this programme might not meet your needs, so please seek help right away. You can check out Mind HK’s “Find Help Now” page for immediate information and services.

Most of our Wellbeing Practitioners have backgrounds in psychology or counselling and are passionate about mental health. They’ve gone through about 140 hours of intensive training and completed at least 120 hours of supervised clinical practice over 9 months to ensure the quality of service.

 

They’re trained by accredited local experts in the mental health field, including clinical psychologists, counselling psychologists, counsellors, and psychiatrists. Plus, we regularly check how effective our services are. All service outputs and performances are subject to consistent monitoring.

Who is suitable for participating in this programme?

This programme welcomes anyone between the ages of 18 and 65 who may be feeling lost or facing emotional difficulties. Please note that this programme is not suitable for individuals diagnosed with severe or complex mental health conditions.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

After signing up, our Wellbeing Practitioner will contact you within two weeks to schedule a convenient time for a 45-minute conversation, either via video or phone call, according to your preference. During the conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Although the intervention procedure is mostly standardised, Wellbeing Practitioners will work flexibly with clients to address individual presenting problems and unique characteristics.

Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. This programme is not suitable for the situations mentioned above. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

Your conversations with the Wellbeing Practitioner are absolutely confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.
Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Yes, it is necessary to book an appointment in advance by filling out the form. Additionally, you can select one of the five stores yourself. We will allocate clients to different Wellbeing Practitioners based on their chosen location.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

What private training does Mind HK provide?

Mind HK provides 4 themes of mental health training, including: Supporting Self, Supporting Others, Family Wellbeing and DEI (Diversity, Equity and Inclusion).

 

Check out the brochure here for more information.

Mind HK provides a wide range of standardised mental health training, which can be tailored to different circumstances. Chat with our team to explore more! 

Our trainers come from a diverse, accredited pool of clinically experienced professionals. Check out our trainers’ biographies here.

Yes, the Mental Health First Aid class of Mind HK is internationally accredited by the MHFA International. The content and certification is delivered by trainers certified from the Mental Health Association of Hong Kong. You can find out our trainers accreditation here.

We are here to support your mental health education journey! Reach out to us and chat with our team.

[PRESS RELEASE] Manulife Partners with Mind HK to Establish New Wellbeing Consultation Hub in Mong Kok

Manulife Partners with Mind HK to Establish
New Wellbeing Consultation Hub in Mong Kok

Free one-on-one, in-person mental health consultations to enhance community access to timely psychological support

(For Immediate Release, 9 April 2026) - Hong Kong – Manulife Hong Kong (“Manulife”) today announced an expansion of its long‑standing partnership with its strategic charity partner Mind HK, with the establishment of a new in-person Wellbeing Consultation Hub in Mong Kok, providing free one-on-one mental health consultations for adults in response to the community’s growing demand for accessible mental health support.

 

According to a survey previously conducted by Mind HK and Manulife, it is estimated that 36% of Hong Kong residents exhibited symptoms of mild to moderate depression, while 28% showed symptoms of mild to moderate anxiety. Despite this, only 3% of respondents indicated they would prioritize seeking professional psychological support, citing high service costs among the key barriers. The newly established Wellbeing Consultation Hub, fully supported by Manulife and operated by Mind HK, aims to deliver evidence-based and timely mental health support, underscoring Manulife’s continued focus to prioritize health and wellbeing as an integral component of holistic health.

 

Free one-on-one, in-person Wellbeing Check-in sessions empowering Hongkongers to take the first step in caring for their mental wellbeing
As part of the services available at the Wellbeing Consultation Hub, Mind HK will provide free, one-on-one, in-person mental health consultations through the “Manulife x Mind HK Free In-Person Wellbeing Check-in” initiative. Each session lasts approximately 45 minutes and is conducted by Mind HK's trained iACT Wellbeing Practitioners for individuals in need. These sessions are designed to help participants better understand their mental health status and emotional needs. Following the consultation, the Wellbeing Practitioner may recommend community resources or, where appropriate, refer participants to low-intensity psychological interventions for further follow-up.

 

Effective immediately, members of the public may register to access this free service to gain greater awareness of their mental wellbeing. Face-to-face mental health consultations help foster trust and a sense of psychological safety, while enabling Wellbeing Practitioners to conduct more comprehensive assessments and provide more effective support through real-time observation. Participants may also opt for online consultations with Wellbeing Practitioners, with the service delivered through flexible formats to accommodate the busy pace of urban life.

 

"Caring for emotional wellbeing is an important first step towards holistic health. When we learn to listen to our inner selves and attend to our emotions, we are better equipped to care for our physical health, mental wellbeing and everyday lives,” said Celia Ling, Chief Marketing Officer of Manulife Hong Kong and Macau. “Through our long-term partnership with Mind HK, we hope to empower more members of the public to take that first step in seeking support when needed, and to work together to build a healthier and more resilient community."

 

 

“Manulife x Mind HK Free In-Person Wellbeing Check-in” Program
Target participants: Hong Kong residents aged 18 to 65
Service languages: Cantonese/ English/ Mandarin
Location: Wellbeing Consultation Hub, Mong Kok (To protect personal privacy, the detailed address will be provided to successful participants upon confirmation)
Online Registration: Register here
More information and FAQs: Click here

 

 

Nearly 90% of past participants reported gaining practical skills, underscoring the value of community-based mental health support

A co-study previously conducted by Mind HK and Manulife revealed that while many members of the public experience varying degrees of emotional distress, only a small proportion proactively seek professional psychological support, highlighting the need to further strengthen community mental health support.

 

In response to the study, Mind HK organized a Wellbeing Check-in Day for Manulife, during which Wellbeing Practitioners provided eligible employees, as well as their family members or friends, with 45-minute, one-on-one mental health consultations offered in both in-person and online formats. Post-service surveys showed that nearly 90% of participants reported that the practical coping strategies shared during the consultations helped improve their mental health, while over 90% agreed that the sessions enhanced their awareness of their own mental wellbeing — demonstrating the tangible effectiveness of such services.

 

The newly established Wellbeing Consultation Hub, conveniently located in Mong Kok’s city centre, offers a high level of privacy and a supportive environment for the delivery of professional, one-on-one mental health consultations, addressing the community's demand for accessible psychological support.

 

The initiative is aligned to the Manulife Longevity Institute, a global research, thought leadership, innovation, advocacy and community investment platform that aims to drive action to help people thrive at every age. The Wellbeing Consultation Hub contributes to this platform by providing sustainable and accessible mental health support to the community.

 

 

 

About Manulife Hong Kong and Macau
Manulife Hong Kong has been a trusted name for more than 125 years, while we have served the Macau market for nearly three decades. Since our operations began in Asia in 1897, we have grown into one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.

Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.

 

About Manulife
Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in our ambition to be the number one choice for customers, we operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, we had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. We trade as ‘MFC’ on the Toronto, New York, and Philippine stock exchanges, and under ‘945’ on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.

 

About Mind HK
Mind HK, officially known as Mind Mental Health Hong Kong Limited, is a registered charity under Section 88 of the Inland Revenue Ordinance (91/16471), established in 2017. Our mission is to ensure that no one faces a mental health problem alone. Through our work, we hope to improve awareness of mental health and mental health conditions, remove the associated stigma, and provide free psychological support to achieve the best mental health for all in Hong Kong. Together with the existing collaboration and research efforts, we are here to support Hong Kong in becoming a global leader and regional model for public mental health.

For more information about our work, vision, and mission, please visit our website: https://www.mind.org.hk/.

 

About iACT Wellbeing Practitioners
Mind HK's iACT Wellbeing Practitioners are trained professionals who provide "low-intensity psychological support" for people experiencing mild to moderate emotional distress. All practitioners hold a bachelor’s degree, with most specializing in psychology or counselling. Each practitioner completes around 140 hours of intensive training and at least 120 hours of supervised clinical practice over 9 months. To ensure service quality, all practitioners receive regular supervision from recognised psychologists, providing safe and effective support for those in emotional distress.

 

-END-

 

HD photos: 
https://drive.google.com/drive/folders/1agzLrClxGG0J3gK0PZQJQ4FtdHWLPDR9?usp=sharing 

 

Media Contact:

Manulife (International) Limited

Crystal Tse / Yvonne Kwok

T: (852) 2510 3130／2510 5032

Crystal_ym_tse@manulife.com 

Yvonne_yy_kwok@manulife.com

 

Mind HK (YETI PR)

Crystal Yam

T: (852) 9460 0046

crystal.yam@goxip.com